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If you have any issues with the item you have purchased please contact us as a first step. You must organise the return of unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number. Goods returned to us without a returns authorisation number will be returned back to you and the cost of delivery charged to you.
Vistex Limited trading as Nimsay Home will not be held responsible for any damages incurred during the returning of goods to us. The condition of the goods will remain solely the customer's responsibility until goods have been booked in and assessed by Vistex Limited.
Goods must be returned in original saleable condition along with the item packaging complete and intact. Goods must be complete, unused, and in a 'BRAND NEW' condition as supplied to you. If you have to re-pack the item, it must be done with care without damaging the product in any way.
The buyer must notify the intention to return the item within 14 days of the receipt of the delivery. Goods must be returned to our Returns Department within the 30 days period from the date your order is delivered to you. We are unable to accept returns of un-wanted and non-faulty items after this period.
Any 'FREE GIFTS' items supplied with the ordered products must be returned along with the product.

REFUNDS

Issuing a “Full Refund” of the cost of the goods is conditional upon meeting the above conditions and a full inspection of the goods by our Returns department.
Refund will be issued using same method through which the payment has been made.
Goods will not be accepted back if they are not in a saleable condition due to buyer negligence.