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Customer Service

DELIVERY ADDRESS
It is the buyer's responsibility to provide the correct delivery address. The goods are dispatched to the Buyer's address in eBay records. If there is any change in your personal details, please update your address before checkout. If you want to arrange a delivery to a different address than your own, please make sure the new delivery address is entered at the checkout.
DELIVERY TIME
The Delivery Time depends upon the type of delivery service selected by the buyer. Please check the table below for the carrier handling times and these are only to be used as guidance. In exceptional cases these times can be much longer.

Service Delivery Time Tracking Information
Royal Mail 1st Class 1-2 Working Days Not Available
Royal Mail 2nd Class 2-3 Working Days Not Available
Parcelforce 24 1 Working Day Available
International 7-14 Working Days  
RECEIVING DELIVERY
When you receive your item you must check the package, if damaged you must mark this on the form ('DAMAGED') when signing (signing as unchecked will not be sufficient). All damage to items must then be reported to us by telephone or eBay messages within 24hours as soon as possible.
DELIVERY PROBLEMS

UK CUSTOMERS
Please first of all please check with the household and neighbours or contact your local post office if the delivery service is Royal Mail because the parcel is usually held there if not delivered. We have found that often the postmen and couriers leave the parcels with neighbours or take them back to the depot without leaving a notice. After checking if you still cannot locate your parcel please contact us.

INTERNATIONAL CUSTOMERS
Normal delivery time for international deliveries is 7-14 business days (Mon-Fri) excluding UK public and Bank holidays) after receiving the dispatch email is sent. In case of any delay it may take up to 25 business days to deliver. Otherwise please contact us.
UN-DELIVERED OR DAMAGED ITEM
After an order has been dispatched, it is in the hands of the postal service or the courier, who on occasions can damage or lose items in the transit. This is as frustrating for us as it is for you. Please remember our customer support team are here to help you, please get in touch to resolve your issue.

ITEM NOT DELIVERED
If your order hasn't arrived within 14 working days in the UK or 30 working days outside the UK please contact us and we will investigate the issue and take an appropriate action to resolve the problem as quick as we can.
DAMAGED / FAULTY ITEM
There is a possibility that items can get damaged in the transit. Upon the receipt of delivery, the package must be checked for any sign of damage, if damaged you must mark this as 'DAMAGED' when signing (signing as unchecked will not be sufficient). Any such issue must be reported to us by phone, e-mail as soon as possible.